Shipping Policy
1. Order Processing & Shipping Coverage
Processing Time
Orders are processed within 2 business days after purchase, excluding pre-sale items.
Shipping Coverage
We offer worldwide shipping. If an order cannot be delivered, we will notify you and issue a refund. For any order-related concerns, please contact our customer service team at support@infililaglobal.com.
2. Shipping Fees & Estimated Delivery Times
Shipping costs are based on product weight. Free shipping is available for orders over $29.99.
| Weight | Shipping Fee |
|---|---|
| 0-1 lbs | $4.99 |
| 1-2 lbs | $6.99 |
| 2-5 lbs | $7.99 |
| 5-10 lbs | $9.99 |
Estimated Delivery Times by Region
Delivery times vary by country and may be affected by local carriers.
| Region | Estimated Delivery Time (Business Days) |
| United States | 7-11 |
| Canada | 9-15 |
| Europe & UK | 6-14 |
| Australia & New Zealand | 8-14 |
| Other Regions | 7-20 |
3. Frequently Asked Questions (FAQs)
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How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can track your order on our website or the carrier's website.
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Can I change my shipping address after placing an order?
If your order has not been shipped yet, contact our support team as soon as possible, and we will do our best to update the address.
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What if my package is lost or damaged?
If your package is lost or arrives damaged, please contact us at support@infililaglobal.com. We will work with the carrier to resolve the issue.
4. Special Circumstances
Unexpected factors like weather conditions or logistical disruptions may cause delays. During peak seasons, processing times may be slightly longer. If any delays occur, we will notify you as soon as possible and work towards a solution. We appreciate your patience and understanding.
For any further assistance, feel free to contact us at support@infililaglobal.com. Happy shopping!
5. International Shipping Policy
For all international shipments, customers are responsible for any customs duties or taxes imposed by their country. Our shipments are sent duty unpaid, meaning import duties, sales tax, and any additional fees must be paid by the customer.
If these charges are not paid, the package may be discarded by customs or returned to us. In such cases, we will not provide a refund. Please check your country's import policies before placing an order.